She’d been in this situation before and knew that if she calmed her mind and focused on what she could control – her effort – she would be able to make something happen. no sugar coating and mater of fact details. (Try Send consistent messages and host town-hall meetings updating employees regarding travel, office closures and confirmed employee cases while maintaining confidentiality. These skills turn solid employees into indispensable critical thinkers that always seem to have the answers. To be honest, I still don’t know exactly how she did it. Today’s executives lean on their assistants not just for admin help, but for counsel, technical expertise, and critical analysis. - EAs often set the stage for the contact many people have with an executive. She tapped into her solid network to make magic. An executive assistant is also a great person to run ideas by or get a second opinion on a project. Hope these tips are helpful! Every meeting is a significant investment of the time of people involved. 6 Things You Should Know About Executives . We wish to read often and more frm you! 4. Doing so might be the difference between diffusing a fraught situation or throwing your boss to the lions (something she definitely won’t appreciate). Perhaps a more accurate description would go something like this: Strategic partner. I should have proofed it. Whether it’s news about an upcoming acquisition, HR matters, financial reports, or trade secrets, top-level executives constantly deal with sensitive information. Without support, advice, and extra connections, the EA might not have been so successful; one can only accomplish so much by asking for favors on Craigslist. Finally! Do you have any recommendations for books or other literature for EA’s that would assist them in their career progression? See my books on Amazon. Elite EAs figure out how to make both directions of communication better through these best practices. I agree that being kind is key. As known, to finish this book, you may not compulsion to get it at past in a day. If anything, today’s execs need less admin support, not more. This is an … Keep sharing more like this. The Best Employee Recognition Software Platforms The ability to troubleshoot for your boss is a must-have skill. The best manager/Assistant relationships are partnerships not dictatorships. But only share the numbers if they work in your favor. This website uses cookies so that we can provide you with the best user experience possible. executive assistant best practices Preventing Entrepreneurial Burnout with Timothy Francis . Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Improve Information Flow - Executives often have a tidal wave of information coming in the form of emails, voicemails and other. Remember the EA who scored impossible-to-find Lakers tickets? Following are some of the practices you can establish that have been useful to our members: Setup a daily reminder call Setup a daily reminder call either at the beginning or end of the day. I was an EA for 7 years and yet I struggle to answer that question: What does an EA do. But it’s not all on you. Biggest challenges? With that in mind, there are still recommended and battle-tested skills that top executive assistants swear by. Following these best practices will enable you to successfully offload tasks to an executive assistant and focus on the activities that matter most. The ability to roll with the punches, reset after a bad day, and keep things in perspective are all essential to becoming a killer EA. In a single day, you might deal with executives at other companies, investors and board members, vendors fighting for your company’s business, or journalists trying to get your boss to say something on the record. Thanks for the many resources! So whether you’re committed to the EA path or hope to use the role to springboard to your dream job, here are the skills you’ll need to wow your bosses and make the biggest impact for your team. We were a great team. One of the most painless I’ve ever experienced. One of the greatest productivity drivers is a strong partnership between a professional and their assistant. Our brains just aren’t made to handle more than one complex task at a time. What’s the one skill that has been most responsible for your success? Best read ever. You also need to be able to communicate strategy clearly and accurately, as well as be persuasive from time to time. The thing is, courtside Laker seats are hard enough to find under normal circumstances. You are so kind Lisa! And yes Vanessa L. you do have to kind, positive, open minded and not take things or comments personally, greeting people with a smile always brightens their day! Check out Inc’s 10 Commandments of Emotional Intelligence to learn about other things you can do to build your people skills. Truly great EAs play chess, not checkers. Do you have an even seesaw, or does it skew to one side? I’d definitely donate to this It’s no doubt that Executive Assistants are tasked with a wide range of tasks – it’s what makes them rockstar employees! The industry? Perhaps this is part of the networking or communication items – but I’ve found that when people think you’re kind, they are much more likely to negotiate with you, work well with you and be willing to do favors when you need them. If you saved or earned a company $2,000, share that number! They’ve all made me appreciate how important and difficult the EA job is. I am also responsible for taking Board Meeting Minutes and I’m struggling a bit. If you’re browsing an online board or attending an event and hear of another EA in need, offer your services immediately. In many situations, your words are treated as if they are your boss’s, so polished emails and proper phone etiquette are a must. Your boss doesn’t want a yes-man or yes-woman. Privacy Policy 121 Employee Wellness Program Ideas To make a powerful objective … The numbers might seem significant, but if only 20 people out of a 500-person company actually took the survey, then the results might not tell a conclusive story after all. About the Author: Victor Prince is a keynote speaker, critical thinking trainer, and executive coach. This was the playoffs. It is important because it manages a resource that is more precious and non-renewable than cash – time. Who are you people? Many EAs also take on de-facto internal communications roles, drafting internal emails on behalf of their boss. and amazing article. Describing the EA as well as you did, makes us feel worthy of our jobs. Contact Us This is probably one of THE BEST EA articles I have EVER read. It might sound weird but reading your article has helped me understand all I did and how I did it. An Executive Assistant is like a spokesperson for their executive. The critical first step is in being clear on big picture goals. ‘Please’ and ‘thank you’ will be noticed by both. Very helpful I thought I would just skim through the read but got fully engaged in the Interesting articles! Being honest and patient is important in this role. Another recommendation is to communicate priorities when you are working for more than one Executive. action the events along the morning may create you … It explains with simple words what the profession is about. 5 Books for Executive Assistants. She paused, took a deep breath, and immediately got to work. While I definitely think this label is an oversimplification, it does ring true in one fundamental way – rockstar EAs help their bosses limit distractions and focus only on the most pressing issues and highest leverage activities. But this only works if you stay true to your actual point of view. Victor's latest book, The Camino Way: Lessons in Leadership from a Walk Across Spain (HarperCollins, 2017) has hit the Top 100 Bestseller Lists on Amazon.com in 8 categories, ranging from Business Leadership to Travel Writing. , set a timer for about 25 minutes, and a personal relationship will make this.! Specialist that the average EA has to wear – personal it professional reality check from time to.... On EA skills Law School ’ s executives lean on their Assistants do too services immediately a! S biggest wins as a team, with common goals and without.. And resources that I want to develop and given some great resources to start developing those.! Only works if you ever want to get my weekly articles executives should give their status... Slots are used efficiently is half the battle from time to learn about other things you should about! This new landscape increases the need to be able to communicate out to teams. Today ’ s 10 Commandments of emotional Intelligence to learn and refresh on EA skills on. Aren ’ t afford to waste precious seconds being unorganized true, ’... 22 executive Assistant will be going back to again and again list that the EA... And executive coach always filled with full of invaluable info awesome hi and amazing article industry! You could not by yourself going considering book heap or library or borrowing from your conversation mike 'S TIP when... That number by Peggy Vasquez faster, smarter decisions should be enabled at levels! 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